Think about how the lack of training of one person at a key point in the business affects the team, the bottom line and the business in general.

Lack of training  a Chief Receptionist, Chief Therapist or Manager

affects all the people who are coordinated by it 

... and more, and things will look something like this:

• Unclear objectives, misunderstandings and a tense working atmosphere.
• The manager fails to recognize and use each team member's potential, and this lowers team morale and productivity, leading to poorer results than they could be.
• Poor choices in resource allocation, wasted time and money.
• Inability to approach difficult situations constructively.

Abby Lewis, Senior Product Manager for Harvard Business Review Corporate Learning says that only 39% of managers provide regular feedback on performance or skills and only 38% conduct regular employee reviews.

• People in the team will look for other opportunities in other centers or other markets

According to Gallup, 51% of employees leave a job because of poor management.

On the other hand, when a manager starts his or her career with minimal training

things look like this:

• Expectations are clearly conveyed, conflicts are resolved in a positive way and the working atmosphere is harmonious.

According to SHRM, 69% of employees stay in a company for several years if they have experienced smooth integration.

• The team receives constructive feedback and the professional growth of the team is supported, which helps reduce staff turnover.

Basically you won't be among the 87% (of companies) who say staff retention is a critical priority.

• Decisions are based on facts and data instead of impulsive or subjective decisions. 
• Financial, time and staff resources are strategically managed for the benefit of customers, staff and the business as a whole. 
• Build a good reputation with professional ethics and transparency which will maintain an atmosphere of trust.

Invest the time and money to train and develop a minimum of management skills if you have a Head Receptionist, Head Therapist or Manager on your team.

So you'll have "dividends" in employee engagement, business performance and profit.

You can get this minimum knowledge now with the course:

First Time Manager

The course lasts 2 weeks and starts on Wednesday, November 27. It ends on December 11 with a Q&A session.

Get access to the platform SpaEdu where you will find the course materials, do the exercises before the course, and at the end you will hand in a project.

A program where you'll be transported into the role of a responsible manager

This will prepare you for next steps in your development and you can tell the difference between a strategy which brings short-term or long-term gains.

When you have a manager who thinks long-term, you have a ally in business growth.

Here's what First Time Management teaches in a nutshell

• How to define measurable responsibilities for different roles in the Spa
• How to think about and then implement checklists, procedures and SOPs so that the team actually follows them
• How to set SMART objectives for the teams you manage
• How to do job interviews
• When and how to give rewards and constructive warnings
• How and when to do performance reviews
• How to handle harassment

Details HERE

On the First Time Management course you will 1 Live session of 3 hours alongside Ciprian Giurgiu + Q&A session at the end of the course.

Ciprian is an expert in running luxury spa operations in various countries including the United Arab Emirates, Qatar, Austria, Austria, Turkey, Azerbaijan and Romania.

S-a specialized in Spa service management high quality, implementing innovative wellness programs and creating unforgettable customer experiences.

Worked for hospitality brands from international reputation, such as Ritz Carlton, Six Senses, Intercontinental, Anantara and Sheraton, adding value through its expertise in top-notch service.

At the introductory price, the course costs less than a spa ritual: just €100 + VAT.

Important: If you are an despreSpa.ro partner you have a additional discount of 10% with code: aboutSpa2024

And if you come with colleagues, you get an extra discount:

• 3% for registration of minimum 2 persons
• 5% for the registration of minimum 3 persons
• 10% for a minimum of 6 participants

Sign up for the Course

First Time Management is a capsule course that:

• It can be implemented quickly.
• It's a simple solution to a mandatory need.
• The final design is customized to the needs of your center.

We are enthusiastically waiting for the youngest managers in the Spa market, to bring them in a context of performance for the Spas in which they work, which will positively impact the entire Romanian Spa market!