What does or should a SPA Manager do? First of all, he/she should be a person who can share your values and act as an ambassador of what you have created or want to offer to the market through your business. And, by the power of example, pass these values on to all other members of the team. The Spa Manager must be able to create and maintain an environment conducive to relaxation and quality spa services.

It is responsible for the day-to-day operation of the Spa, managing the Spa's finances, employees and services. For smaller Spas in terms of size and number of employees, in addition to the business tasks, the Manager works directly with the guests and even provides Spa services for them. For larger Spas, the Manager's tasks are mostly business focused and she/he may have assistants working directly with the guests or providing spa services.

Main tasks of a SPA Manager:  

- Financial planning and creation of short and long term business growth strategies, their implementation. Setting performance indicators and tracking their realization as well as other financial indicators. Operating within proposed budgets and even exceeding budgeted targets.

- A rigorous management of all data related to the Spa operation.

- Supplying/inventorying/placing materials and products to be used in the spa, in conditions to ensure optimal operation. Spa facilities management and equipment, to prolong their life and keep them working in good conditions.

- Operating under the conditions of compliance with the legislation in force concerning such activities.

- Running promotional campaigns, sales and marketing strategiesactive participation.

- Personnel management - coordinating and supervising staff, ensuring continuous evaluation and development of employees, their satisfaction. Ensuring all conditions for maximum employee performance. Training their.

- Ensures the creation of consistent and accurate operating and administration policies, discipline procedures and their complete and adequate documentation.

- Ensuring conditions of service to guests that generate their full satisfaction and even exceed their expectations, always acting as an example. Measure the feedback on the service and quality of the products provided in order to continuously improve the level of service and quality. Resolve any incidents or events that may occur and affect guest satisfaction.

- Celebrate with staff the success of the business and continuously promote a positive image of Spa- s role in the community, on the local market and, why not, on the international one.

Article published in Brochure SPA Business 2012-2013