Communicating with different types of customers. Different clients require different types of attention and guidance. Although each guest should be treated as an individual, it takes time to develop an understanding of each client's needs. Until you get to know a guest well, the following ´guide ´ will teach you to recognize basic personality categories so that you can give each guest the attention they need.
Attention needed: Tends to have a daring attitude, very self-confident, needs change and new things. You can propose new and innovative therapies and packages, will be a very good PR for you.
Personality: Very negative or insecure. Appearance, the way they look is very important
Attention needed: Tends to keep a certain style or attitude for longer. Will only change if he trusts a certain person. You can delegate a reliable person with a firm attitude to propose and follow a program of conventional, classical therapies.
Attention neededHe needs to be motivated. Follow the attraction and appointment process step by step. Allow extra time in explaining therapies and ask for feedback after treatment.
Personality: Very determined, even arrogant. Usually very successful, can be a very loyal customer.
Attention needed: They tell you very clearly what they want and how they want it. You just have to be prepared to provide impeccable service.
When you have a problem with a client, it is very important that you, as a professional, remember that the image spa can be damaged more by one dissatisfied guest than it can be improved by ten happy customers! Do whatever it takes for your guest to leave the spa satisfied or at least to feel that they have been listened to and that an effort has been made in the desired direction.
If there is a personality problem between you and your client, try an always winning strategy: ´kill him with kindness ´: be the kindest, with the nicest words and the most sympathetic approach. When working with clients, this technique is learned ...
If problems persist, refer the guest to another technician. No therapist will specialize in all types of clients or all types of services.
Spa Consultant - Spa D´Ór Consulting
www.spador.ro
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