Yesterday he was enjoying his coffee with colleagues and today must share tasks

This situation is more common than you might think, even "to bigger houses".

For example, Eastern Propane & Oil is one of the largest energy supply companies in New England.

With over 500 employees, the company boasts a dedicated and well-trained team.

Recently, however, Eastern has faced challenges when it has promoted to management positions, employees who were highly competent in operational roles

...WITHOUT providing managerial training.

These employees, while excellent at what they did, lacked the necessary skills to lead a team.

Imagine taking a Senior Therapist, or an experienced Receptionist, who is very good at what they do and putting them in charge of a handful of people the next day.

Yesterday, this man was enjoying his coffee with his colleagues, and today he has to share tasks with them.

Often...

managers are appointed on criteria that They have nothing to do with their ability to drive

Studies by Harvard Business School, Deloitte and Gallup show that almost 82% of companies promote people based on their technical skillsNOT taking into account leadership and management skills.

This leads to reduced team efficiency, bad decisions, internal conflicts and money spent unnecessarily.

Your employees will feel demotivated and this leads to unhappy customers and, in turn, lower revenues.

In the case of Eastern Propane & Oil, the newly promoted specialists did not know how to communicate effectively with their teams, how to properly track the fulfillment of responsibilities, or how to manage teams to achieve their goals.

Lack of this training has led to frequent misunderstandings, increased tensions between employees and low team trust.

So the company decided to implement a management and leadership development program.

An employee deserves to be put in the role of team leader / manager when he or she has minimal management skills

And a set of skills that are not acquired overnight, nor are we born with them.

Rest assured, I'm not proposing a robust leadership and management development program.

That's why we have the 12-month Spa Management course, and even that can be supplemented with other courses.

But now, for team leaders and managers just starting out, we propose a Very practical and well-structured capsule course, from which your colleagues will understand the management system and be able to apply what they have learned immediately after the course.

It is a course for all Head Therapists, Head Receptionists and Spa Managers - who need to learn, among other things:

• how to define measurable responsibilities for the various roles in the Spa
• how to think about and then implement checklists, procedures and SOPs so that the team actually follows them
• how to set SMART objectives for the teams they manage
• how to do job interviews
• when and how to give rewards as well as constructive warnings
• how and when to do performance appraisals
• how to handle cases of harassment

NEW Course First Time Manager 

• We transform the learner into a responsible manager
• The course is online on Zoom
• As soon as you sign up, you get access to the SpaEdu platform where you can find course support and you do exercises before the live course.
• Live course with Ciprian Giurgiu is Wednesday, November 27 between 17:00 and 20:00.
• After the live course, each participant has to teach a practical projectwhich he will be able to implement in Spa once he receives the trainer's OK.
• In December 11 from 17:00 see you at Q&A session - in which each learner tells what they have applied during these 2 weeks, what worked, what didn't work, where they encountered difficulties and, of course, what other questions they have collected during this time.

Who is Ciprian Giurgiu, the course trainer?

Ciprian is a professional with extensive experience in running luxury Spa operations.

He has worked for internationally renowned hospitality brands such as Ritz Carlton, Six Senses, Anantara, Intercontinental and Sheraton, adding value through his expertise in top-notch service in countries including the United Arab Emirates, Qatar, Turkey, Austria, Azerbaijan and Romania.

He specializes in managing high quality spa services, implementing innovative wellness programs and creating unforgettable customer experiences.

"Taste the skills of a manager 

Because it's a course that the Romanian Spa market really needs in order to develop healthily, we launch it at a price lower than a Spa ritual: just €100 + VAT.

Important: If you are an despreSpa.ro partner you have a additional discount of 10%, with code: desprespa2024

And if you sign up more colleagues, you get more:

• 3% for registration of minimum 2 persons
• 5% for the registration of minimum 3 persons
• 10% for a minimum of 6 participants

Sign up here at the special launch price

Another major advantage is that everything that is learned can be implemented immediately and you can quickly see the results.

Eastern Propane & Oil has learned a lesson from experience:

Excellent operational skills do not guarantee success in leadership roles

And if your goal is to have a team that pushes things forward, then come to First Time Manager Online Course and you'll notice:

• improved management skills
• a better-performing team because everyone clearly knows what they have to do
• raising quality standards by implementing SOPs in the Spa you run
• a positive working atmosphere
• lower staff turnover because the working environment will be healthier and better managed

The course can be offered at this promotional price thanks to SpaEdu's partners who support the development of the Spa market in Romania by educating key people in the field: Farmec SA - through its brand Gerovital Equilibrium, Multisoft, Diversey Romania and Manhae - Natural Source of Femininity.

Sign up here at the special launch price