Mission, vision and values

SpaEdu is the Spa Academy through which you can grow faster, because you benefit from a practical approach, know-how and support from the best Spa specialists in Romania.

Mission: Ensuring a quality standard in the Spa market by educating, developing and supporting key people in the field

Vision: We are building the Spa culture and transforming Romania into an international benchmark of excellence in service quality, by creating specialists and supporting a high-performance environment, based on 360° education, which will increase the use and visibility of Romanian resources and locations for the benefit of Romanian and foreign visitors.

Values:

Excellence

We want to grow professionals in the true sense of the word.

This is why SpaEdu also stands at the highest level of professionalism through the up-to-date and creative methods by which we ensure that the information reaches the learners and through the trainers who are the best Spa specialists in Romania, recognized for their solid experience and constant investment in self-development.

Team spirit

We are a core of supporting, engaging, training and helping each other through mentoring programmes, SpaEdu courses and other initiatives, we are a community where integrity, respect, honesty and ethics come first.

Involvement - 100% for the development of Spa in Romania

We are always concerned about the needs and challenges of the Romanian spa market. That's why we also have free training programmes, which we treat with the same seriousness as the paid ones.

We are creative and innovative, we will be open to any suggestion and we will get involved in any initiative that can directly or indirectly increase the quality of spa services in Romania and/or Romania's image as an international spa destination.

SpaEdu programs:

Comprehensive Spa education courses - for all levels of management

For Spa Managers who wish to continue their development after completing Level 3 - Spa Management. In just 6 months: develop the knowledge and skills they need to achieve their goals in less time, improve the customer experience and have more time and energy to focus on growing the business

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A program dedicated to current or future Spa, Beauty, Wellness and Spa Managers - through which we offer the necessary know-how on operational management, leadership, human resources, finance, marketing, sales, etc.

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Learn everything you need to know to be a spa receptionist or spa therapist that the whole team can rely on: from Customer Care techniques to how to book reservations so that your spa's profits increase significantly. You'll learn how to increase your spa's profitability and customer satisfaction with the rest of the team.

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The spa concept is a subject that has proven to be a challenge even for people who have been working in the field for a few years. We offer you a transfer of know-how from an internationally trained expert, awarded by renowned international organizations and with over 20 years of experience, the last 10 of which in Romania.

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For Spa Managers who want to grow fast - in just 12 months: develop the knowledge and skills they need to achieve their goals in a shorter time, improve the customer experience and have more time and energy to focus on business growth

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Learn how to: - Building customer loyalty and help them to constantly recommend you because a personalized and pleasant experience is the key to customer retention. - You develop a an attitude focused on providing excellent customer service. - Learn don't miss the little things that make the difference for each individual customer. -You'll know how to personalize, communicate and provide special attention so that the client feels that everything has been created especially for them.

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They teach you: - What are the elements that a spa receptionist must juggle so that they can recommend the treatments a client needs, taking into account their ailments; schedule them with the therapist that best suits them, while also optimizing the spa's revenue? - What are the tricky situations a receptionist may face and what to do so that the client's experience is not affected, and more importantly, so that they have an advantage?

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